Monday, June 02, 2008

Air Asia or Air Frustration?

I overslept, but I made it on time for ERL, etc. until except at LCCT. Left Kuching yesterday by Air Asia, and would you believe it, I was there 45 minutes before flight time. The 2 lines were so long. So it doesn't matter what time people got there, there were more people coming after me. One line was so slow, and I switched to the next lane which moved faster. But when it reached my turn, the officer said, the flight is overbooked. You got to go on the next flight. What??? How can it be overbooked? It was not when I booked it, then stop it so that people can't book any tickets. He asked to go another counter to check-in. Another more senior officer at the other lane explained to other passengers that it was a technical error. The earlier officer didn't even say sorry. He said you send email lah. I did after some searching around.

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