A month ago, one of the service providers for my company had applied for a toll-free number and in future, to save us on calls , we were requested to call their hotline which starts with 1-700 ... I tried dialing the number many times, but everytime I called, it has a recording - "Terima kasih kerana menghubungi TT Dot Com. Nombor yang anda dial, tiada dalam perkhidmatan...". But when i use my handphone or when the people at the site called, it is no problem at all. And for the past week, we can't call outstation! So I called and complained - for the 1-700 number, the Technician said that Time has no agreement yet with Telekom on this new toll-free line. HUH????!!!! As for the outstation calls, they tried to push the problem to our PABX vendor... But common sense - who controls the line? Who gives the service?
And biggest joke of all - another technician called me and asked me to call 04-3701000 as a test call and he will monitor from his side. I was busy and didn;t think of it. When I called, obviously I can't call. He called back and asked if I have tried. I told him, how can I call when I complained to you that we can't call out? **@@@@@
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