Citibank called me this afternoon to inform that there was an error in keying-in and they have adjusted the amount and waived the late payment charges. He apologised and I said, yes, and the person who keyed-in wrongly ought to be fired. And he replied, yes, yes, yes.
I just wondered, was the person keying-in then, sleeping? I would think that he/she would key-in RM12 or RM120 due to the fact the cheque was RM1,200.00. Citibank tagline is "the Citi never sleeps", I guess this time, "the Citi did sleep". ;)
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